“Putting Patients First”
From the 1st December 2014, when you visit Princeway Frodsham Medical you will be asked about whether or not you would recommend our Practice to your friends and family, if they needed similar care or treatment.
The NHS Friends and Family Test is a quick and simple way of collecting patient feedback designed to help improve the services and facilities we offer to our patients.
When you visit our Practice for care or treatment, you will be invited to provide us with feedback by answering a simple question about your patient experience:-
“How likely are you to recommend our GP Practice to friends and family if they needed similar care or treatment?”
You will be asked to choose one of six options, ranging from ‘extremely likely’ to ‘extremely unlikely’.
Your response is anonymous and you will be able to post your feedback in a ballot box located on our Main Reception desk on your way out of the surgery.
If you are unable to answer the question, a friend or family member is welcome to respond on your behalf.
The Friends and Family Test has already been successfully implemented in hospitals across the country and is proving to be valuable in obtaining patient experiences. For more information on the Friends and Family Test, please visit www.nhs.uk/friendsandfamily.
An electronic version of this survey is available HERE.
Thank you for taking the time to participate and share your important views with us.